Follow along as we build a new digital city hall.

Developer Spotlight: Improving the UX of Digital Services

Written by Greg Bartlett, Solutions Engineer Lead at CityBase   Creating a digital city hall like my.indy.gov goes much deeper than putting forms online. Since partnering with Indianapolis and Marion County at the start of the Shift Indy initiative, our goal at CityBase has always been to work together toward a civic experience that is more intuitive …

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  • Global Site Features

    The Shift Indy team has been very busy this summer! If you didn’t notice, we took last month off from our blog and newsletter update. We think it’s important we deliver valuable updates for our subscribers. Sometimes when you’re heads-down making progress, there aren’t many valuable updates to provide. We thought for our September edition, …

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  • The Problem with Content

    At this very moment, how useful is the content on your site? How many steps does it a take a user to find what they need? How many sections do they need to wade through before they can consume the one, small piece of information they’re looking for? How much of it is outdated? How …

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  • June 2018 Release

    The June 2018 release of Shift Indy services was big for my.indy.gov. Just a few weeks after its one year birthday, the website hit the fifty services mark. From homestead deductions to public records requests, we’ve improved the way our citizens and businesses interact with their local government. Learn more about this month’s release below: …

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  • Over 50 Services Now Available on my.indy.gov

    Over 50 Services Now Available on my.indy.gov One Year Old Site Aims to Make Government More Accessible, Efficient and Available 24/7 INDIANAPOLIS – One year since the launch of my.indy.gov, the website now offers over fifty services to citizens and businesses of Indianapolis & Marion County. Powered by Shift Indy – a two-year initiative focused …

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  • May 2018 Release

    The May 2018 release of Shift Indy services rolled out last week. Updates to the new my.indy.gov include the following: View Election Results: Individuals can now view current election results in a clean, mobile-friendly display. Request a Streetlight: Driven by the Mayor’s Operation Night Light initiative, individuals can now use the RequestIndy tool to request a streetlight. …

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  • ISA Wins 2018 Corporate Innovator of the Year

    This past weekend, the Information Services Agency won the Corporate Innovator of the Year award during TechPoint’s 19th annual Mira Awards gala honoring the best of tech in Indiana. The agency received the award for Shift Indy; an initiative that is making government services easy to find, simple to use, and available 24/7. According to a release …

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  • April 2018 Release

    The April 2018 release of Shift Indy services rolled out last week. Updates to the new my.indy.gov include the following: Pay Property Tax – Integrated Payment: Property owners can now complete one-time payments for their property tax bills on the new site. Our team is working over the next few months to integrate other payment types, …

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  • Property Tax Season

    The spring season means many things for citizens of Indianapolis & Marion County. Frigid temperatures give way to warm, sunny days, March madness excitement turns to baseball spring training, and activity begins to buzz around the motor speedway. However for many Marion County offices, springtime means one thing: tax season. There are many facets to …

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  • February 2018 Release

    Right on the heels of the January 2018 release, Shift Indy has just added more exciting features to my.indy.gov. The February 2018 release of Shift Indy services on the new my.indy.gov included the following: The first iteration of intelligent site search: We want users to find what they’re looking for with ease. While a simple search …

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